Return Policy

Effective Date: 09/01/2025
Business: Richard D. Wieth Artist 
Applies to: Purchases made directly on wieth.com
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1) Original Artwork (one-of-a-kind)
All sales are final. Because originals are unique, we do not accept returns, exchanges, or cancellations after an order has shipped.
Exception: If an original arrives damaged in transit or materially not as described, contact us within 24 hours of delivery.
What to send within 48 hours
•    Order number
•    Clear photos of the outer carton, inner packing, and the artwork
•    A brief note describing the issue
Keep all packaging until we confirm next steps

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2) Custom Commissions
All sales are final. Commissions are created to your specifications and cannot be returned, exchanged, or refunded once approved/confirmed. Find out more about the Commission process.
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3) Order Cancellations & Shipping Delays
•    You may cancel within 24 hours of purchase.
•    No cancellations after an order has shipped.
•    If we cannot ship within the stated/estimated timeframe, we will ask you to approve a new date or receive a prompt refund.
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4) Return & Damage Approval Process
1.    Email us at info@wieth.com within 24 hours of receiving shipment.
2.    Include your order number and photos (for damage claims).
3.    We will respond within 2 business days with instructions and, if approved, a return authorization.
4.    Approved Returns must be shipped back with the original packaging, packaged appropriately not to cause additional damage to the original art and with either UPS or FedEx.
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5) Refunds
•    For approved returns, we issue refunds to the original payment method within 5–7 business days after we either (a) receive and inspect the returned item, or (b) verify carrier-documented shipping damage.
•    Original shipping charges are not refundable unless the return is due to our error (damage, defect, wrong item).
•    For originals, when damage/not-as-described is verified, refund is the typical remedy.
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6) Important Notes
•    Color & brightness may vary by screen; such variation is not a defect.
•    If carrier inspection or claim filing is required, we’ll guide you—please retain all packaging and materials.
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7) Contact
Email: info@wieth.com